When we get a fact wrong, we fix it visibly
AC Repair AC treats corrections as part of editorial accountability. Readers, companies, and public agencies can all help us keep NYC service information accurate.
Tell us what you found and show us the best evidence you have.
We welcome corrections from readers, companies, licensing agencies, and anyone with reliable supporting material.
Send correction requests to corrections@acrepair.ac. Please include the page URL, the statement you believe is inaccurate, a short explanation of why it is wrong, and links or attachments that support your claim. If the question concerns a NYC Department of Consumer and Worker Protection Home Improvement Contractor license, EPA Section 608 credentials, a business name, service area, or a quoted policy, a current primary source is especially helpful.
We aim to acknowledge a correction submission within 48 hours. That is an acknowledgment, not a promise that the requested change will be made. Some claims can be resolved quickly; others require us to check records, request comment, or compare conflicting documentation. When necessary, we may ask a company, agency, or original source to clarify a point.
Do not use a correction request to ask for a better ranking, remove a fair opinion, or negotiate editorial coverage. We will review factual claims in good faith, but we do not change an editorial conclusion merely because a provider disagrees with it. A response is most useful when it identifies a specific, verifiable error.
We correct material factual errors promptly.
Accuracy includes the details a New Yorker might reasonably use to decide whom to call.
Examples include an incorrect license status, a misidentified credential, an outdated service area, an inaccurate description of a company’s services, a wrong name or address, a mistaken quote, or a claim that does not match the source we cited. We may also update a page when a material condition changes after publication—for example, a credential changes, a provider stops offering a listed service, or new primary evidence changes the context of a statement.
Not every change is a correction. We may make small edits for clarity, grammar, formatting, or current wording without placing them in the log. We may also revise an article after routine quarterly research. We use the log for substantive factual corrections and for updates that materially change a reader’s understanding of a page.
When a claim cannot be verified, we may leave the original wording in place, add context, remove the statement, or note that the matter is disputed. If an article contains a serious error, we may add a correction note at the top of the page while the underlying text is being reviewed. Our priority is to prevent readers from relying on a mistake.
Substantive corrections are recorded in a consistent format.
Each entry identifies the date, the page, what was wrong, and what we changed.
We do not erase the fact that a significant error occurred. A correction entry should be concise enough to read quickly and specific enough to be useful. It will not include private personal information, confidential source material, or language that creates a new unverified claim. Where appropriate, the page itself will also carry a note linking readers to the correction.
| Date | Page | What was wrong | What we changed |
|---|
No corrections have been logged yet. This table will remain visible even when empty so readers can see the format we use and the record as it develops.
Corrections are separate from ranking pressure.
Our editorial standards apply whether feedback comes from a reader, a business owner, or a public authority.
We use a source hierarchy when investigating errors. Primary records, regulator guidance, direct documentation, and attributable firsthand reporting carry the most weight. We may consider customer reviews and company statements as context, but do not treat them as conclusive without support. This is especially important in a city where service companies can share similar names, operate across boroughs, or change their offerings over time.
For a broader explanation of how we choose sources and maintain independence, read our editorial policy and methodology. For any issue not suited to a correction request, including a news tip or press question, see contact information.