Brooklyn · Independent editorial review
Palone Bros. Air Conditioning & Refrigeration
In brief. Palone Bros. — 4-generation Brooklyn family firm established 1928 in Canarsie, covering Brooklyn, Manhattan and Queens with residential and commercial central-AC design and installation. DCWP HIC #2064734-DCA: Active — expires 2027-02-28. BBB Accredited since 2002-03-13 (23+ years of continuous accreditation). Cross-source rating range: Angi 3.9/5 (19 reviews), Yelp 2.4/5 (25 reviews). Verified 2026-08-13.
Verified credentials
- DCWP HIC Active #2064734-DCA · exp. 2027-02-28
- BBB Accredited Since 2002-03-13
- Founded 1928
Verified against the NYC Legally Operating Businesses dataset on 2026-08-13. See how we verify licences.
Company facts
- Website
- https://paloneac.com/
- Address
- 10024 Avenue D, Brooklyn, NY 11236 (Canarsie)
- Phone
- (718) 241-1100
- Founded
- 1928 (4th generation, family-owned)
- Staff
- ~12 employees (per LinkedIn / third-party listings)
- Service area
- Brooklyn, Manhattan, Queens (residential and commercial)
- Contacts
- Installation — Wanda Rosario · Manhattan Service — Myles · Brooklyn Service — Georgia (per company Contact page)
Verified credentials
- DCWP Home Improvement Contractor #2064734-DCA — Active — expires 2027-02-28 (NYC Legally Operating Businesses dataset, verified 2026-08-13).
- BBB Accredited since 2002-03-13 — 23+ years of continuous accreditation (BBB Serving Metropolitan New York). BBB profile confirms "97 Years in Business" as of accessed date and additional licence records referenced by BuildZoom.
- EPA Section 608 refrigerant handling. Confirm certification type (Universal, Type I, Type II) with the dispatched technician before refrigerant work begins. Not verified centrally by DCWP.
- Certificate of Insurance — status not published on company site; request in writing before Manhattan co-op / condo work.
Services covered
- Central AC design and installation (residential and commercial)
- Central AC service and repair
- Heating system service and repair
- Refrigeration systems
- Ductless mini-split service
Editor's verdict
Palone Bros. is the strongest institutional file in the Brooklyn segment of our 2026 ranking. Four generations of the same family since 1928 is not marketing copy — it is corroborated by BBB accreditation held continuously since 2002, an active DCWP HIC, and a stable Canarsie address on Avenue D that the firm has occupied through multiple ownership handovers. That combination — near-century track record + institutional accreditation + verifiable NAP — is what distinguishes an established local trade shop from a listing that merely claims history.
The cross-source rating spread is where an honest verdict is required. Angi 3.9/5 across 19 reviews and Yelp 2.4/5 across 25 reviews put Palone materially below the ratings of newer firms in this ranking. Both samples are small, but they should not be dismissed on volume alone — the pattern in the Yelp reviews clusters around scheduling delays and pricing disputes, not workmanship. This is a common pattern for busy family-run trades where the office bottleneck is scheduling capacity, not technical execution. We treat the Yelp signal as informative but not decisive against 97 years of business continuity and 23 years of BBB accreditation.
Where Palone is a first-choice recommendation: central-AC design and installation on Brooklyn residential and small-commercial jobs where the customer values long-term firm continuity — parts availability, warranty follow-through, and multi-generation technician training. Where we would ask more questions: time-critical service calls with a hard deadline — request a written response window in the estimate, and confirm the assigned technician's availability before dispatch.
Watch-outs
- Yelp average (2.4) is the lowest in our 2026 ranking. Read the negative reviews before booking — the complaint pattern is scheduling and pricing, not workmanship.
- Small review-volume across all channels means individual bad experiences move the average sharply. Ask for two references on comparable work for large-ticket installs.
- Emergency dispatch is not published as a specific SLA — for a hard-deadline job, request a written response window.
Next step
Use our Find-a-Pro flow to request a quote from Palone Bros. with your job details, or call directly on (718) 241-1100.