Manhattan (East Village) · Independent editorial review
Figlia & Sons
In brief. Figlia & Sons — PTAC service and replacement for co-op and condo buildings in Manhattan. DCWP Electronic & Home Appliance Service Dealer #1358351-DCA (not HIC): Active — expires 2026-12-31. Family-owned since 1960 (65 years). Cross-source rating range: Google 4.3/5 (377 reviews), Yelp 3.0/5 (169, claimed), BBB B− (not accredited, 1 unanswered complaint). Verified 2026-08-13.
Verified credentials
- DCWP Active — Appliance Service Dealer #1358351-DCA · exp. 2026-12-31 (not HIC)
- BBB B− not accredited · 1 unanswered complaint
- Founded 1960
Verified against the NYC Legally Operating Businesses dataset on 2026-08-13. See how we verify licenses.
Company facts
- Website
- https://figliasons.com/
- Address
- 746 E 9th St, New York, NY 10009
- Phone
- (212) 686-0094
- Founded
- 1960 (65 years, family-owned)
- Employees
- n.a.
- Service area
- Manhattan, Bronx, Brooklyn, Queens
- Emergency dispatch
- Not confirmed
Verified credentials
- DCWP Electronic & Home Appliance Service Dealer #1358351-DCA — Active — expires 2026-12-31 (NYC Legally Operating Businesses, verified 2026-08-13). This is an appliance service-dealer licence, not a Home Improvement Contractor (HIC) licence — the legal scope is narrower.
Services covered
- PTAC service and replacement
- Central AC repair
- Furnace and boiler service
Editor's verdict
Figlia & Sons is a 65-year-old, family-owned PTAC specialist with the largest Google review count of any Manhattan AC-focused firm in our data set (377 reviews at 4.3). The company operates a Bronx warehouse in addition to its East Village storefront, giving it same-day parts access for common PTAC brands (Amana, GE Zoneline, Friedrich) that most single-storefront shops cannot match. For co-op and condo buildings running fleet-scale PTAC programs — dozens or hundreds of units on a single portfolio — the operational fit is strong.
The evidence stack has two important caveats a homeowner should read before hiring. First: the DCWP licence on file (#1358351-DCA) is an Electronic & Home Appliance Service Dealer licence, not a Home Improvement Contractor licence. The two licence types are different in legal scope. An appliance service dealer is authorised to repair and service appliances; a Home Improvement Contractor is required for residential remodeling and installation work above $200 in labour and materials. For PTAC service and swap-in replacements the appliance-dealer licence is the right fit; for a new central-AC install or a ducted retrofit, ask Figlia which specific licence will be used to bill the job. Second: the BBB profile is B−, driven by one unanswered complaint. B− is not disqualifying, but the unanswered filing is a signal worth reading in the BBB profile itself.
The Yelp average (3.0 across 169 claimed reviews) sits below the Google feed but well above the Yelp averages for the unclaimed competitor pages in this ranking. When a business claims its Yelp page and still averages 3.0, the average is a more honest signal than an unclaimed page would give.
Watch-outs
- Licence-type fit. For any job larger than PTAC service or appliance-scope AC work, ask Figlia which specific licence will be used to bill the job. If the answer is only "the DCWP licence," clarify whether that means the appliance service-dealer licence or a separate HIC.
- BBB unanswered complaint. Read the specific complaint on the BBB profile before scheduling. One unanswered filing in 65 years of operation is context, not a red flag on its own, but the specifics matter.
- Certificate of Insurance. Most Manhattan co-ops require a COI naming the building as additional insured before the crew is admitted. Confirm issuance timing (typically 24–72 hours) at the intake call.
Next step
Use our Find-a-Pro flow to request a quote from Figlia & Sons with your job details, or call directly on (212) 686-0094.